Terms and Conditions

Mediwell Clinic is a private clinic that charges a fee for its services. In accepting a consultation with a medical doctor, you agree to pay for that practitioner’s time regardless of the outcome of the consultation or medical forms. Any additional time, investigation or treatment is chargeable at additional cost. All fees must be settled before leaving the clinic. Deposits or full payment in advance are required for some types of appointment. These payments are non-refundable.
Doctors are responsible for their own clinical practice and for the advice, investigation and treatment that they provide, Mediwell Clinic is not liable for patients’ well-being outside of the clinic’s opening hours and does not provide an out of hours service.
All patient details and records are kept in the strictest of confidence by Mediwell Clinic. We share information only with other medical service providers involved directly in your care such as the laboratory or imaging centre doing your tests; or specialists to whom you have requested referral.

We use phone and email to communicate with these other service providers and, while we aim to communicate confidentially, we accept no responsibility for breaches of these communication routes. We will not share your information with anyone else, unless you give us permission to do so, for example with your GP.

The only exceptions where a patient is considered to be a danger to themselves or others, or when required to do so by a court order. In providing us with an email address or phone number we consider this implied permission to contact you by this means regarding your healthcare.
Mediwell Clinic can only consult with the patient themselves or the parent or legal guardian of a child under 16. We cannot conduct a consultation about a relative or friend without their permission although we can give general health advice. The person must be in the UK at the time of the consultation or normally reside in the UK.
Patients have the right to access their health records in line with the Data Protection Act 2018.
Our staff have the right to work in an environment free from violent, threatening, or abusive behaviour and everything will be done to protect that right. At no time will any violent, threatening, or abusive behaviour be tolerated.
We reserve the right to refuse access to our service to certain individuals. Examples include those who behave violently, threateningly or abusively; patients who do not agree to pay for our services, requests for potentially addictive or controlled drugs: patients who we are unable to assist such as those who need emergency or specialist treatment; those whose request we do not consider to be in their best interests; those who we consider being a risk to themselves or others.

Our doctors do not prescribe the controlled drugs and we recommend this to be monitored and regulated by the patient’s GP.
Pre-payment policy: We may require pre-payment/deposit or full payment to secure your appointment with a doctor, nurse, or health care assistant pre-payment for all appointments/services is £50.
Cancellation policy: If you are unable to attend your appointment you agree to let us know at the earliest opportunity. Appointments can be cancelled up to 24 hours before your scheduled appointment time and any deposit paid will be refunded, we will deduct the £35 administration charge.

If you cancel your appointment or reschedule less than 24 hours before the scheduled appointment time you will not be eligible for any refund on any prepayment.

Bookings made less than 24 hours before the scheduled appointment time which is cancelled will forfeit any pre-payment or deposit.

Appointment times can be changed if it is the same day and if Mediwell has availability only. changes made for the same day, the deposit of £50 will still be used towards treatment.
Failure to attend: If you fail to attend your appointment or are more than 10 minutes late to your booked doctor/services appointment or cancel your appointment within 24 hours of the scheduled start date you will be deemed to have missed your appointment. You will not be eligible for a refund of any pre-payment or deposit.
Refunds policy: Refunds for eligible pre-payments or deposits will only be made to the card originally used to make the original booking. We will process your refund within 7 days of the request. Once we have processed your refund, please allow up to 10 working days for the refund to appear on your bank.
We cannot refund any medications, vaccinations, tests or treatments once they have been administered or dispensed.
In Relation to blood tests in Mediwell Clinic, Once you have had your sample taken you will no longer be entitled to a refund of charges unless your sample is lost, improperly stored or incorrectly taken resulting in a non or invalid result.

In that event you will have a choice of either a refund of the tests involved, or a chance to attend again for another sample to be taken. You will be entitled to a full refund. Turnaround times, despite any guarantee that we may offer, are still estimated.

The results are only released once all tests become available per order/attendance. Once the results are ready from Lab used, they will be securely emailed to the clinic via encrypted email within the time estimated. In the event of a patient not being able to provide a valid sample a full refund can be provided, however no further compensation can be provided. Our panel of doctors who have been assigned will review the results and take necessary treatment plans.
Once the urine test fee is paid and a sample container is issued, it is the patient’s responsibility to return the sample promptly. Failure to return or provide a sample will not entitle the patient to a refund.
Administration fee” Any service that qualify for a refund are subject to an administration cost of £35 which will be deducted from the amount refunded. This is to cover our reasonable costs.